{"id":11981,"date":"2024-11-19T09:07:25","date_gmt":"2024-11-19T08:07:25","guid":{"rendered":"https:\/\/p656391.mittwaldserver.info\/support\/"},"modified":"2026-01-09T10:58:21","modified_gmt":"2026-01-09T09:58:21","slug":"support","status":"publish","type":"page","link":"https:\/\/www.akgsoftware.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\" id=\"einleitung\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>Excellent User Service<\/h4>\n<p>In addition to regular software maintenance, we offer comprehensive technical and project-related support. This support is available to customers with an active software maintenance contract. Our support team consists of highly qualified experts who are specifically trained in AKG and Autodesk products and possess in-depth expertise in civil engineering.<\/p>\n<p>Our quality speaks for itself: In our annual customer satisfaction surveys, the support department has consistently received top ratings for years. Rely on a service that understands your concerns and delivers efficient solutions \u2014 day after day.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row hide_on_mobiles height_medium\" id=\"desktop-uebersicht\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row us_custom_e3f3161b via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_small\"><\/div><h4 class=\"w-text icon_atleft\"><span class=\"w-text-h\"><i class=\"fal fa-ticket\"><\/i><span class=\"w-text-value\">AKG Ticketsystem<\/span><\/span><\/h4><div class=\"w-separator size_custom with_line width_default thick_1 style_solid color_border align_center\" style=\"height:2rem\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Available Around the Clock<\/li>\n<li>No Waiting Times in the Phone Queue<\/li>\n<li>Comprehensive Knowledge Base with FAQ Section<\/li>\n<li>Always a Clear Overview of Processing Status and History<\/li>\n<\/ul>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-hwrapper valign_top align_center\" style=\"--hwrapper-gap:3rem\"><h5 class=\"w-text us_custom_eb849559 icon_atleft\"><span class=\"w-text-h\"><i class=\"fal fa-phone-office\"><\/i><span class=\"w-text-value\">+ 49 76 34-56 12-560<\/span><\/span><\/h5><h5 class=\"w-text us_custom_eb849559 icon_atleft\"><span class=\"w-text-h\"><i class=\"fal fa-envelope\"><\/i><span class=\"w-text-value\">ticket@akgsoftware.de<\/span><\/span><\/h5><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_2 icon_atright\" target=\"_blank\" href=\"https:\/\/online3.superoffice.com\/Cust28277\/CS\/scripts\/customer.fcgi\"><span class=\"w-btn-label\">AKG Ticketsystem (DE)<\/span><i class=\"fas fa-angle-right\"><\/i><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_large\"><\/div><div class=\"g-cols wpb_row us_custom_e3f3161b via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_small\"><\/div><h4 class=\"w-text icon_atleft\"><span class=\"w-text-h\"><i class=\"fal fa-ticket\"><\/i><span class=\"w-text-value\">Remote Support<\/span><\/span><\/h4><div class=\"w-separator size_custom with_line width_default thick_1 style_solid color_border align_center\" style=\"height:2rem\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>With the TeamViewer software, our experts can remotely access your computer and provide real-time support. If needed, data can be transferred quickly and easily\u2014of course, fully protected by highly secure 256-bit encryption.<br \/>\nTo start TeamViewer, please follow these steps:<\/p>\n<p><strong>1.<\/strong> Download the TeamViewer EXE file (Version 15).<\/p>\n<p><strong>2.<\/strong> Launch the program and provide the AKG support representative with the displayed ID number and password.<\/p>\n<p><strong>3. <\/strong>Once the connection is established, AKG remote support can begin.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_2 icon_atright\" target=\"_blank\" href=\"https:\/\/www.akgsoftware.com\/wp-content\/data\/TeamViewerQS_15.exe\"><span class=\"w-btn-label\">Download TeamViewer<\/span><i class=\"fal fa-download\"><\/i><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row hide_on_default hide_on_laptops hide_on_tablets height_medium\" id=\"mobile-uebersicht\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h4 class=\"w-text icon_atleft\"><span class=\"w-text-h\"><i class=\"fal fa-ticket\"><\/i><span class=\"w-text-value\">AKG Ticketsystem<\/span><\/span><\/h4><div class=\"w-separator size_custom with_line width_default thick_1 style_solid color_border align_center\" style=\"height:2rem\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Available Around the Clock<\/li>\n<li>No Waiting Times in the Phone Queue<\/li>\n<li>Comprehensive Knowledge Base with FAQ Section<\/li>\n<li>Always a Clear Overview of Processing Status and History<\/li>\n<\/ul>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-vwrapper align_none valign_top\" style=\"--vwrapper-gap:0.7rem\"><h5 class=\"w-text icon_atleft\"><span class=\"w-text-h\"><i class=\"fal fa-phone-office\"><\/i><span class=\"w-text-value\">+ 49 (0) 76 34-56 12-560<\/span><\/span><\/h5><h5 class=\"w-text icon_atleft\"><span class=\"w-text-h\"><i class=\"fal fa-envelope\"><\/i><span class=\"w-text-value\">ticket@akgsoftware.de<\/span><\/span><\/h5><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_2 icon_atright\" target=\"_blank\" href=\"https:\/\/online3.superoffice.com\/Cust28277\/CS\/scripts\/customer.fcgi\"><span class=\"w-btn-label\">AKG Ticketsystem (DE)<\/span><i class=\"fas fa-angle-right\"><\/i><\/a><\/div><div class=\"w-separator size_large\"><\/div><div class=\"w-separator size_large with_line width_default thick_3 style_solid color_primary align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"g-cols wpb_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_small\"><\/div><h4 class=\"w-text icon_atleft\"><span class=\"w-text-h\"><i class=\"fal fa-ticket\"><\/i><span class=\"w-text-value\">Remote Support<\/span><\/span><\/h4><div class=\"w-separator size_custom with_line width_default thick_1 style_solid color_border align_center\" style=\"height:2rem\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>With the TeamViewer software, our experts can remotely access your computer and provide real-time support. If needed, data can be transferred quickly and easily\u2014of course, fully protected by highly secure 256-bit encryption.<br \/>\nTo start TeamViewer, please follow these steps:<\/p>\n<p><strong>1.<\/strong> Download the TeamViewer EXE file (Version 15).<\/p>\n<p><strong>2.<\/strong> Launch the program and provide the AKG support representative with the displayed ID number and password.<\/p>\n<p><strong>3. <\/strong>Once the connection is established, AKG remote support can begin.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_2 icon_atright\" target=\"_blank\" href=\"https:\/\/www.akgsoftware.com\/wp-content\/data\/TeamViewerQS_15.exe\"><span class=\"w-btn-label\">Download TeamViewer<\/span><i class=\"fal fa-download\"><\/i><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row hide_on_mobiles height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_medium\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Excellent User Service In addition to regular software maintenance, we offer comprehensive technical and project-related support. This support is available to customers with an active software maintenance contract. Our support team consists of highly qualified experts who are specifically trained in AKG and Autodesk products and possess in-depth expertise in civil engineering. Our quality speaks...","protected":false},"author":3,"featured_media":10828,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11981","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support &#8211; AKG Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.akgsoftware.com\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.akgsoftware.com\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"AKG Software\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/akgsoftware\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-09T09:58:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.akgsoftware.com\/wp-content\/uploads\/2024\/11\/Header_Support_B.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"414\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.akgsoftware.com\\\/en\\\/support\\\/\",\"url\":\"https:\\\/\\\/www.akgsoftware.com\\\/en\\\/support\\\/\",\"name\":\"Support &#8211; 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