Support

Excellent User Service

In addition to regular software maintenance, we offer comprehensive technical and project-related support. This support is available to customers with an active software maintenance contract. Our support team consists of highly qualified experts who are specifically trained in AKG and Autodesk products and possess in-depth expertise in civil engineering.

Our quality speaks for itself: In our annual customer satisfaction surveys, the support department has consistently received top ratings for years. Rely on a service that understands your concerns and delivers efficient solutions — day after day.

AKG Ticketsystem

  • Available Around the Clock
  • No Waiting Times in the Phone Queue
  • Comprehensive Knowledge Base with FAQ Section
  • Always a Clear Overview of Processing Status and History
+ 49 76 34-56 12-560
ticket@akgsoftware.de
AKG Ticketsystem (DE)

Remote Support

With the TeamViewer software, our experts can remotely access your computer and provide real-time support. If needed, data can be transferred quickly and easily—of course, fully protected by highly secure 256-bit encryption.
To start TeamViewer, please follow these steps:

1. Download the TeamViewer EXE file (Version 15).

2. Launch the program and provide the AKG support representative with the displayed ID number and password.

3. Once the connection is established, AKG remote support can begin.

Download TeamViewer

AKG Ticketsystem

  • Available Around the Clock
  • No Waiting Times in the Phone Queue
  • Comprehensive Knowledge Base with FAQ Section
  • Always a Clear Overview of Processing Status and History
+ 49 (0) 76 34-56 12-560
ticket@akgsoftware.de
AKG Ticketsystem (DE)

Remote Support

With the TeamViewer software, our experts can remotely access your computer and provide real-time support. If needed, data can be transferred quickly and easily—of course, fully protected by highly secure 256-bit encryption.
To start TeamViewer, please follow these steps:

1. Download the TeamViewer EXE file (Version 15).

2. Launch the program and provide the AKG support representative with the displayed ID number and password.

3. Once the connection is established, AKG remote support can begin.

Download TeamViewer
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